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FAQS – Frequently Asked Questions

How long will it take to receive my order?

Order processing typically takes 24-48 hours. Once your order is shipped, delivery within the United States usually takes 4-7 business days.


Do you ship internationally?

At the moment, we only ship within the United States. However, we’re excited to expand and hope to offer international shipping soon!

What carrier do you use?

Mzuri products are shipped through a variety of reliable carriers, including FedEx, UPS, and USPS. We’re always exploring new options to ensure your order arrives quickly and efficiently.

Where can I find my tracking information?

Tracking number will be sent automatically once you order ships to the contact information provided when you place your order. You can also view your shipments directly on your account.

How much is shipping?

Enjoy free shipping on orders over $100 within the USA! When you place your order, we'll provide an estimated shipping cost and delivery date based on item availability and the shipping option you select.



Where are your products manufactured?

Our products are proudly made in the USA

Are Mzuri products safe for sensitive skin?

Yes, Mzuri products are made with natural, gentle ingredients, free from harsh chemicals, parabens, and artificial additives, making them safe for sensitive skin and all skin types.

Are Mzuri products cruelty-free?

Yes, Mzuri is a cruelty-free brand. We are committed to ethical practices and never test our products on animals. We ensure that our ingredients and production processes align with our values of kindness and care.

Are Mzuri products suitable for all ages?

Yes, our products are designed to be safe for all ages. Whether you're a teenager with acne concerns or an adult looking to prevent the signs of aging, Mzuri offers gentle yet effective solutions for everyone.

How often should I use Mzuri products?

For best results, use Mzuri products daily, typically in the morning and evening, depending on your skin's needs.

What temperature should I store the products at?

For optimal freshness, we recommend storing Mzuri products in a cool, dry place, away from direct sunlight and excessive heat.



Product Returns

What is the return policy?

We offer a 15-day return policy for products purchased at www.MZURICosmetics.com. If you are not completely satisfied with your purchase, you may return items unopened and unused within 15 days of receiving your order.

How do I place a return or exchange?

We’re sorry you didn’t love your MZURI product(s). Please call 1-833-33-MZURI or email us at Admin@Mzuricosmetics.com to arrange your free return or exchange.
A return label will be provided to you via email.

Return Policy; Return and Refunds Procedures

Return Policy

We want to ensure your complete satisfaction so we will happily accept returns of unopened and unused items in accordance with the following Return Policy:

Contact us at 1-833-33-MZURI to speak to a Customer Service Representative to receive your return authorization.
You must have purchased the item from us at //www.MZURICosmetics.com/
To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition), unused and in its original packaging, with all accessories, within 15 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
Damaged or defective items returned without their original packaging will not receive a refund.

Return Procedures

Securely pack the item(s) you are returning in its original packaging by using MZURI Cosmetics’ appropriately sized box.
Print and affix the return shipping label provided to you by Customer Service on the package to be returned.
After we receive, inspect and process your return, a refund will be issued in accordance with our Refund Procedures below:

Refunds Procedures

If you are entitled to a refund in connection with a return, the following conditions will apply:
Your refund will be in the form of payment used for the purchase.
The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item, as applicable.
Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. This process can take up to 5-7 business days from the time you return is received at our warehouse. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.

Contact Us

Contact us via email: Admin@Mzuricosmetics.com
Contact us via phone: 1-833-33-MZURI (M-F 9am-6pm EST)
In observance of the holidays, our customer support office will be closed on Thanksgiving Day (US), Christmas and New Year Day.

MZURI Cosmetics reserves the right to change the MZURI Retail Policy at any time
without notice.