Shipping policy
Shipping & Service
What shipping methods are available, and what are the rates?
| SHIPPING CHARGES ORDER TOTAL | STANDARD | 4-5 DAY | 2 DAY | OVERNIGHT |
|---|---|---|---|---|
|
$0.00 – $49.99
|
$8.00
|
$13.00
|
$18.00
|
$25.00
|
|
$50.00 – $100.00
|
$0.00
|
$14.00
|
$19.00
|
$26.00
|
|
$100.01 – $200.00
|
$0.00
|
$15.00
|
$21.00
|
$27.00
|
|
$200.01 – $300.00
|
$0.00
|
$16.00
|
$22.00
|
$28.00
|
|
$300.01 – $400.00
|
$0.00
|
$17.00
|
$23.00
|
$29.00
|
|
Rushed Orders
|
–
|
–
|
–
|
$29.00
|
Can I change the submitted order?
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Once an order is placed, we are unable to cancel or make any order modifications. If an order is returned to sender, a refund is automatically issued to the original method of payment within 7 to 10 business days of being delivered. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
What should I do if I only receive a partial shipment?
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It is possible your shipment was split based on product availability, and that the missing items will be shipped when they become available. Please contact us at 1-833-33-MZURI from 9am – 6 pm EST Monday – Friday (except holidays) to report an incomplete shipment, and we will check the status of your missing items. We apologize for any inconvenience this may have caused.
What should I do if I think my shipment is lost?
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Please contact us at 1-833-33-MZURI from 9am – 6 pm EST Monday – Friday (except holidays) and we will initiate a thorough search of your shipment with the transit company.
What should I do if my shipment arrives damaged?
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If your order was damaged in transit, please contact us at 1-833-33-MZURI from 9 am – 6 pm EST Monday – Friday (except holidays) to report a damaged shipment. We apologize for any inconvenience this may have caused.